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Customer Support


  • What is inboxFX branded email?
  • Can't I just do my own stationery or have someone do it for me?
  • Can I send branded emails from my home or office computer?
  • Can I send branded emails from my Blackberry, Palm or smart phone?
  • As a Realtor can I send branded emails from my MLS System?
  • Who can receive my branded email?
  • Will the email open quickly?
  • Can I turn the branding on and off?
  • Will inboxFX make changes to my branded email stationery if required?
  • What happens when someone forwards my email to another email address?
  • Can I send branded or unbranded listings right from my MLS?
  • What if I have more than one email address?
  • Will I have to change my email address?
  • Can I have hot links to my website and email address?
  • Will you be able to read/intercept my emails?
  • Is there any charge for support?
  • Is it adfree or does it add unwanted things to my email?
  • Will my email be disrupted by firewalls?
  • Does inboxFX work with all operating systems and email programs?
  • Will it take a long time for a client to open my branded email?
  • Will it slow down my email transmission?
  • Will this affect my address book or contacts in any way?
  • Will this work with my spam filter(s) and virus protection?
  • How long will it take to create my inboxFX email stationery?
  • Can I change my photo, logo, my signature?
  • Can I attach pictures and other files to my messages as usual?
  • Can I add more graphics to the look of my email?
  • What security does inboxFX use to protect my online financial transaction?
  • What is your cancellation or refund policy?

The Answers

What is inboxFX branded email?
inboxFX is a provider of branded email stationery for individuals and corporations. Your professional, branded email now includes your choice of color photo, company logo & stylized signature along with full contact information with hot links to your company website, matching color page borders, proper disclaimers and much more.
 
Can't I just do my own stationery or have someone do it for me?
Yes you can create your own, but most likely your emails will land in the recipient’s junk mail boxes or get flagged as SPAM due to their file size. This is because typically all graphics are imbedded into your stationery, making your home made branded emails larger in file size.
In contrast, inboxFX fully branded emails are just 2-4K in size, with full color branding, including color photos. The reason for this is the images are not sent with the email, but are added over the internet when the recipient opens an email.
 
Can I send branded emails from my home or office computer?
Yes. Just sign up for inboxFX email branding and you can add your branding to any email, sent from any computer, anywhere in the world.
 
Can I send branded emails from my Blackberry, Palm or smart phone?
Yes. inboxFX email branding allows you to send unlimited branded emails from your Blackberry, Palm handheld, PDA or and other hand-held wireless device!
 
As a Realtor can I send branded emails from my MLS System?
Yes. You can send professional, branded MLS listings anywhere & anytime from your MLS auto-prospecting system.
 
Who can receive my branded email?
Virtually all email programs today, including AOL, Yahoo, Hotmail, MSN, Netscape, Outlook, Outlook Express, etc. will receive your email correctly every time. If an email recipient has modified their email settings to receive plain text messages only your written message will always be received.
 
Will the email open quickly?
inboxFX emails are so small in size even with full color branding, including color photos they open up almost instantly with no waiting.
 
Can I turn the branding on and off?
Yes. If you use our outgoing email server all emails are branded unless you add three asterisks to the subject line. i.e. ***See You Tomorrow.
On the way through our server we delete these asterisks and deliver your email instantly as a text message.
If you are using a web-based email service and have to add the .inboxfx.com extension to each email address you can choose which clients receive branded emails by choosing which email addresses you add the
inboxFX extension to.
 
Will inboxFX make changes to my branded email stationery if required?
Yes. We will update your email stationery as many times as you like. (within reason)

What happens when someone forwards my email to another email address?
All your branding will go with the email and the new receipient will see the message the same way the original receipient saw it.
 
Can I send branded or unbranded listings right from my MLS?
Yes. inboxFX works with auto-prospecting from any MLS automatically sending branded listings to your clients.
 
What if I have more than one email address?
inboxFX supports multiple email addresses (aliases). Your basic inboxFX account supports 4 email addresses. Additoinal email addresses can be added with other service plans.
 
Will I have to change my email address?
No need to change anything. inboxFX works with your email account. No need to get a new email address.
 
Can I have hot links to my website and email address?
We can provide hot links and if desired we can duplicate the banner from your web site so your email stationery looks the same.
 
Will you be able to read/intercept my emails?
Never!
 
Is there any charge for support?
Free unlimited support is available and included with every subscription. No hidden costs or fees whatsoever.
 
Is it ad-free or does it add unwanted things to my email?
inboxFX is 100% free of 3rd party ads. It contains no adware or spyware of any nature. inboxFX does add a small promotional link to all outbound emails, located at the bottom of your email stationery (below the border). This is an inboxFX link only, and will never change to any type of 3rd party advertiser link.
 
Will my email be disrupted by firewalls?
Networks, firewalls, exchange servers will not disrupt your branded emails.
 
Does inboxFX work with all operating systems and email programs?
Yes.
 
Will it take a long time for a client to open my branded email?
No! Fully branded emails are so small that they open up very quickly for everyone, even those still using a dial-up connection to the Internet.
 
Will it slow down my email transmission?
No. Never.
 
Will this affect my address book or contacts in any way?
If you use our SMTP mail server then there will be no effect whatsoever on your contacts list. if you opt to use the email extemsion of adding .inboxfx.com to the email address then you will have 2 entries for each contact, one with the .inboxfx.com extension and one without. We do however recommend you use our SMTP server for minimal change to the way you work.
 
Will this work with my spam filter(s) and virus protection?
Yes. inboxFX works with all systems including Norton and McAfee.
 
How long will it take to create my inboxFX email stationery?
We will provide the first draft within 4 hours of speaking with one of our Branding Service Reps.
 
Can I change my photo, logo, my signature?
inboxFX is fully editable branded email stationery, so we can make changes to your unique branded email stationery quickly and free of charge.
 
Can I attach pictures and other files to my messages as usual?
Absolutely!
 
Can I add more graphics to the look of my email?
Yes.

What security does inboxFX use to protect my online financial transaction?
inboxFX users never provide a credit card over the internet. Payments are always made over the phone thereby ensuring your credit card information will never be in the public domain.
 
What is your cancellation or refund policy?
If you are not completely satisfied with the service in the first 14 days you can cancel with no charge or penalty. After the 14 day period no cancellations or refunds are permitted for annual subscriptions. We require a minimum of 30 days notice of cancellation for annual recurring charges.